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Reach your customers with overhead announcements

SiriusXM Message on Hold

As any business owner or retail chain knows, providing the right atmosphere is a key role in customer satisfaction. In addition to music, in-store marketing can play a pivotal role in their overall sales and service. Whether it's over the phone or in the retail setting, most consumers agree that their experience is more enjoyable with the right music and that their purchases are influenced by ad-supported audio. The facts don't lie: In store marketing and messages on hold are highly effective ways to improve customer satisfaction and sales!

In-store messaging takes the basic amenity of background music and turns it into a proven revenue producer. Did you know:

  • 69% of shoppers spend 30 minutes or more in a retail store
  • 18% recall hearing retail audio commercial's/promotional announcements
  • 54% recall hearing both Music and Commercials/promotional announcements in one visit.
  • 67% of retail audio listeners heard music programmed specifically for the retail environment as opposed to hearing a local radio station.
  • 57% think ad-supported retail audio is an acceptable form of advertising.
  • 25% think that retail audio advertising would influence their buying decisions
  • 41% of shoppers who heard a retail audio advertisement made an unplanned purchase.
  • 37% of the shoppers who hear a retail audio advertisement purchased a different brand from the one they originally intended.
  • 25% of U.S. shoppers believe that their purchases would be influenced by commercials and promotional announcements heard within the store.
  • 70% of shoppers who recall hearing retail audio advertisements find the commercials and announcements to be very or somewhat helpful to their shopping experience.

Sonu Media offers two hardware solutions to allow businesses to create made-to-order playlists and greetings that are sure to meet your businesses demands:

Multi Messager USB :

The Multi-Messager USB is a state-of-the-art digital message repeater that installs easily into any messaging application that requires triggered or timed message play. Messages are stored in MP3 format on any standard USB flash drive with no special software or drivers needed.


The Multi-Messager USB is capable of high-quality audio file playback of up to 128Kbps. Using this device, you can playback up to 99 audio files with continuous, interval & triggered playback and background music feed-through. The built in monitor speaker makes it easy to manage your device.


The Multi-Messager USB also offers wide variety of features such as an active output that can be connected to LEDs or relays for activation when a message is playing or a stop trigger to terminate message play. Programming of these and other features is extremely easy by using the detailed instruction manual.

SiriusXM Music for Business Sales & Support


Phone :

1-877-307-6677

Email :

This email address is being protected from spambots. You need JavaScript enabled to view it.

Office Address:

430 Commerce Lane, Suite F

West Berlin NJ 08091

Fax :

856-753-9777

FAQ

Q. How do I set up a SiriusXM Music for Business Account?
A. Setting up services is easy! Just call Sonu Media at 877-307-6677. Our sales and customer service team will help you decide which products will work best for you.

Q. Why are music service subscriptions for business more expensive than consumer subscriptions, and can I use my home Sirius XM service in my business?
A. Music played for the enjoyment of patrons or in any type of business setting is considered a "performance". Royalties for such performance must be paid to the performance rights organizations. When you subscribe to SiriusXM for Business, these royalties are included in your subscription and are paid directly to the performance rights organizations on behalf of your business.

Q. How is SiriusXM Music for Business programming different from other background music services?
A. With a SiriusXM Music for Business subscription, your business has access to commercial-free music. Playlists are hand-picked by passionate and dedicated programmers who specialize in their genres, selecting tracks to create a
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unique music experience. We offer a diverse selection of music that will keep your customers' coming back! In addition, unlike other music services, there are no long-term contracts.

Q. Can I install SiriusXM Music for Business equipment myself?
A. Yes. Installing either a satellite or Internet radio is easy. If you need assistance our staff can help walk you through the easy steps. If you'd prefer professional installation, we'll will gladly schedule installation for an additional fee.

Q. Can Sonu Media install my system?
A. Yes! Sonu Media is a nationwide service provider. We can assist with any installation or service needs anywhere in the continental U.S.

Music on Hold FAQ

Q. Should I expect to pay a monthly or yearly fee?
A. You own the music on hold production and you own the music on hold player. A library of Brand Standard messages is optional.

Q. How long will it take for me to get my music on hold production?
A. We can usually have your on hold production to you in about 5 business days depending on the exact order placed.

Q. Do I have to buy a music on hold player and production separately?
A. We offer complete music on hold packages including a state of the art digital on hold player. If you do not need an on hold player you can order a production in a variety of formats such as CD or MP3 file.

Q. The radio is free. Why can't I just play that on hold?
A. While the radio is free for you to listen to, you are not allowed to rebroadcast radio content on hold or in your business without the proper licenses. Not only can these fees cost more than purchasing your own music on hold production, but you have no control over the content and you may be advertising for one of your competitors.

Q. OK. I understand about the radio but what about playing my Barry Manilow CD? A. Everyone loves Copacabana but the same rules as the radio apply here.
Q. When my callers are placed on hold will they always hear the beginning of the message?
A. No. Your music on hold message is played continually, so that each time a caller is place on hold they will hear a different part of the message.

Q. Can I use my CD player?
A. Yes you can, but it's not a good idea for a few reasons. Consumer CD and mp3 players are not designed to play continuously 24/7. CD players are particularly prone to failure due to motors burning out. Consumer audio devices also do not have a volume output suited to phone systems (they will sound too quiet). Lastly, consumer devices do not have an "auto restart after power interruption" feature that on-hold players do.

Q. I really don't put callers on hold that long; do I need music on hold?
A. The person placing the call on hold usually underestimates how long the caller is on hold and how long the caller actually feels like they have been on hold. Silence makes hold time seem much longer than it really is. Next time you are put on-hold when you call a company, see how long it takes you to form an impression about the company you are calling. Most people form an impression of the company they are calling within the first five seconds.

Q. What benefits can I expect from a music on hold message?
A. The main purpose of an on hold message is to reduce perceived hold time for the caller which reduces hang-ups. An on hold message from Sonu Media does more. Our custom on hold productions enhance the image of your company, informs and entertains callers keeping them on the line longer and increasing sales. We promote your products, services and specials working to increase your cross selling. Your production pays for itself.

Q. Do I need a professional to install the music on hold unit or can I do it myself?
A. Many phone systems have an RCA or 1/8th jack clearly marked as "MOH" or "Music". Installation is as simple as plugging the unit in. We can provide professional installation if you need it.

Keep callers on the line with music and messaging on hold.

SiriusXM Message on Hold

Messages on Hold is an exciting feature for businesses that want to provide audio and incorporate messages to their customers on hold. Each businesses needs to put their customers on hold which is a mandatory part of running a successful businesses. Messages on hold play a very important role when your customers are placed on hold. It's a valuable moment to represent the right marketing message to your customers and educate them about your wide range of products and services, increase sales and grow your businesses, reduce caller hang ups, and increase traffic on your company website.


The Facts of Calls On Hold:

  • 90% of callers placed on hold with dead air hang up within 40 seconds
  • More than 70% of businesses phone calls are placed on hold for an average of 45-60 seconds each. 60% of callers listening to dead air hang up, and 30% of those hang ups never call back.
  • Callers with commercials on hold will stay on the line for up to 3 minutes longer.
  • The average executive spends 17 minutes per day on hold.
  • The average person spends 60 hours per year on hold.
  • 55 seconds is the national average hold time for companies with more than 2 telephone lines.
  • Over 85 % of callers prefer commercials on hold over silence.
  • 1 in 5 callers make a purchase or a decision based on commercials on hold.

The Benefits of Messages On Hold:

  • A 40 % increase in retention of callers on hold
  • A 15% increase in inquires.
  • A 12% direct increase in requests for products and services mentioned in commercials on hold.

The facts are clear:

When your customers are on the phone, on hold messaging is critical. Without it, you could lose up to 90% of callers and those people will take their businesses elsewhere. Lost callers equal lost revenue. With Messages on Hold you can easily advertise current offers or specials or simply let your customers know that someone will be right with them without having to pick up the line. Best of all, your customizations can be changed as often as needed!


Sonu Media offers two hardware solutions to allow businesses to create made-to-order playlists and greetings that are sure to meet your businesses demands:

Messager USB:

The Messager USB is a state-of-the-art digital audio playback device designed to provide a continuous play audio source for message-on-hold, background music or any other audio application where high-quality audio playback is required.

Messages are stored in MP3 format on any standard USB flash drive with no special software or drivers needed. The Messager USB is capable of high-quality audio file playback of up to 128Kbps. Audio content is easily managed by plugging the USB flash drive into a PC or MAC computer's USB port and "dragging and dropping" MP3 files to and from the drive. Customers can receive new and updated message-on-hold or background music programs via e-mail or ftp and update the units themselves saving the added expense of additional USB flash drives and the related mailing and tracking costs.

The Messager USB is also available with the next generation encryption software called Sonocrypt Level 3. This version of Sonocrypt encrypts the file itself making the MP3 file unplayable anywhere except on the Messager USB.

Multi Messager USB :

The Multi-Messager USB is a state-of-the-art digital message repeater that installs easily into any messaging application that requires triggered or timed message play. Messages are stored in MP3 format on any standard USB flash drive with no special software or drivers needed.


The Multi-Messager USB is capable of high-quality audio file playback of up to 128Kbps. Using this device, you can playback up to 99 audio files with continuous, interval & triggered playback and background music feed-through. The built in monitor speaker makes it easy to manage your device.


The Multi-Messager USB also offers wide variety of features such as an active output that can be connected to LEDs or relays for activation when a message is playing or a stop trigger to terminate message play. Programming of these and other features is extremely easy by using the detailed instruction manual.

Easy and affordable music solutions for your business!

70 rebate



Business Internet Radio:

SiriusXM Internet Radio

With SiriusXM Business Internet Radio (GDI-SXBR1), installation is quick and easy! Your device arrives pre-activated and connects using your high-speed internet connection. You'll have access to over 85 stations, 30 of which are designed specifically for businesses. These stations are professionally curated creating a handcrafted music experience with absolutely no DJ or commercial interruptions.

  • No computer required
  • Wi-fi or Ethernet connectivity allows flexibility to place unit where convenient
  • Excellent solution for any size business — from single store to large chains
  • Set schedules to play different channels during the day using our online web portal
  • Optional 4-digit passcode to block unwanted channels and limit employee access to other radio features
  • Connects easily to your existing sound and phone (on hold) systems

Business Satellite Radio :

SiriusXM Satellite Radio

SiriusXM Satellite subscriptions do not require an internet connection. With the Onyx EZ kit, this service is simple to install, use and enjoy! Satellite subscriptions offer over 70 commercial free stations which are sure to please. The commercial grade receiver is small enough to fit just about anywhere yet gives you a full range of features.

  • Hear SiriusXM through your stereo or powered speakers with easy, do-it-yourself set-up
  • Use the remote control to conveniently operate your radio from across the room
  • Browse what's playing on other channels while listening to the current one
  • Store up to 10 of your favorite channels for one-touch access
  • Easily lock and unlock channels with mature content
  • One-Touch Jump™ to the previous channel to which you were listening or to weather and traffic for the city of your choice

We a variety of other products in addition to those listed. Our sales reps are ready to assist if you don't see an item you are looking for.

*Please note that items may not appear exactly as pictured. To ensure you are receiving the specific product design you prefer, please ask your sales rep to check availability of such products.

More Articles...

  1. About Us
  2. A wide variety of music stations


CONTACT US

Sonu Media

T: +877-307-6677

E: sales@sonumedia.com

W: www.sonumedia.com


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